Cuci2 takes our responsibility to protect your personal information seriously. This Privacy Policy explains in detail how we collect, use, store, and protect your personal data in line with global data protection best practices.
Updated: 1 January 2026We uphold robust data protection principles to ensure your information remains secure at all times.
All personal and financial data of cuci2 members is protected with 256-bit SSL encryption technology — the same standard used by leading banking institutions worldwide to ensure every session is fully secure.
Cuci2 complies with international data protection standards, including Malaysia's Personal Data Protection Act (PDPA). We ensure that all data collection and processing is carried out in accordance with recognised legal frameworks.
Cuci2 has never and will never sell, rent, or trade members' personal data to any third party for marketing or commercial purposes. Your information is used solely for platform operations and service improvement.
As a cuci2 member, you have the full right to access, correct, download, or request deletion of your personal data at any time. Our support team is ready to help you exercise these rights promptly and at no charge.
Cuci2's cybersecurity team monitors our systems around the clock to detect and address any cyber threats or unauthorised access attempts before they impact member data. Security audits are conducted regularly by independent third-party experts.
Cuci2 only collects information that is strictly necessary to operate the platform and meet legal requirements. We adhere to the principle of data minimisation — no excess information is collected, and data that is no longer needed is deleted according to a defined schedule.
Welcome to the cuci2 Privacy Policy. This document is a written agreement between you ("Member", "User", or "you") and cuci2 ("Platform", "we", "us", "company") that details how we manage your personal information when you use our platform — covering the official website at cuci2.vu, the iOS and Android mobile apps, and any other service channels we provide.
This Privacy Policy applies to all users of the cuci2 platform regardless of the access method used. By registering an account, logging in, or simply browsing the cuci2 website, you are deemed to have fully read and understood this Privacy Policy. If you do not agree with any provision in this document, please cease using the cuci2 platform immediately.
This Privacy Policy should be read together with the cuci2 Terms and Conditions and our Responsible Gaming Policy. These three documents collectively form the complete agreement between you and the cuci2 platform.
Cuci2 acts as the data controller for all personal information collected through our platform. This means we are fully responsible for determining the purpose and method of processing your personal data, and we take this responsibility very seriously. We are committed to ensuring that every data processing decision is made with your best interests as a valued member in mind.
Cuci2 collects your personal information through several different channels as you interact with our platform. The following are the main categories of information we collect:
This information is collected when you register an account, fill in a form, or contact our support team:
This information is collected automatically when you use the cuci2 platform:
When you use the cuci2 mobile app, we may request access to your device's camera solely for KYC document verification purposes. This access is only activated when you are actively using that feature and can be revoked through your device settings at any time.
In certain situations, cuci2 may receive information about you from trusted third-party sources, including identity verification agencies, payment service providers, and social media platforms (if you choose to register using a social media account). All such information is handled to the same data protection standards as information you provide directly.
| Data Category | Example Information | Collection Method |
|---|---|---|
| Identity Data | Name, date of birth, ID number | Registration, KYC |
| Contact Data | Email, phone, address | Registration, profile |
| Financial Data | Bank account, transaction history | Deposits, withdrawals |
| Technical Data | IP, device, browser | Automatically during login |
| Gaming Data | Betting history, active sessions | Automatically during gameplay |
| Communication Data | Support chat records, emails | Support interactions |
Cuci2 only uses your personal data for legitimate, transparent, and clearly stated purposes. We will not process your data for any purpose other than those listed below without first obtaining your consent:
Right to Withdraw Consent: You may withdraw consent to receive marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting the cuci2 support team. Withdrawal of consent will not affect any data processing carried out prior to that point.
Cuci2 understands that your trust is our most valuable asset. We do not sell, rent, or disclose your personal data to third parties except in the following limited circumstances:
Cuci2 works with approved third-party service providers to help us operate the platform. They are only permitted to access your data to the extent necessary to perform their specific functions, and are bound by strict confidentiality agreements:
Cuci2 may disclose your personal information to authorities or enforcement bodies when required to do so by applicable law, a valid court order, or in circumstances where disclosure is necessary to protect public safety or the rights of others. In all such situations, we will only disclose the minimum information required — nothing more than necessary.
All third-party service providers working with cuci2 are required to sign a comprehensive data processing agreement (DPA) and comply with cuci2's data protection policies before any access to member data is granted.
The security of your personal data is cuci2's top priority. We continually invest in security technology and industry best practices to keep your information safe from cyber threats, unauthorised access, and data breaches.
In the event of any security incident affecting members' personal data, cuci2 has a detailed incident response procedure in place. We will notify affected members and the relevant authorities within the timeframe required by applicable law, along with information on the nature of the incident, the data affected, and the remediation steps taken.
cuci2 conducts regular independent penetration testing and security audits to identify and remediate any vulnerabilities before they can be exploited by malicious parties.
Cuci2 uses cookies and similar tracking technologies to enhance your experience on our platform, analyse platform performance, and maintain the security of your login session. Cookies are small text files stored on your device when you visit our website.
You can manage your cookie preferences at any time through your web browser settings. However, disabling certain cookies may affect the functionality of the cuci2 platform. Please note that disabling essential cookies will prevent you from logging in to your account.
As a cuci2 member and data subject, you have important rights protected under applicable data protection laws. cuci2 is committed to facilitating the exercise of these rights effectively:
You have the right to request and receive a copy of all personal data we hold about you. Requests will be processed within 30 calendar days of receipt.
If any personal data we hold about you is inaccurate or outdated, you have the right to request its correction or update promptly.
You may request the deletion of your personal data under certain circumstances, subject to our legal obligations to retain specific records for prescribed periods.
In certain situations, you may request that we restrict the processing of your personal data while a dispute or review is in progress.
You have the right to receive your personal data in a machine-readable format and transfer it to another data controller, to the extent technically feasible.
You may object to the processing of your personal data for direct marketing purposes at any time without providing any reason.
To exercise any of the rights above, please contact the cuci2 Data Protection Officer via our official email or through the platform's live chat. All requests will be processed free of charge and within the timeframe required by law.
Cuci2 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law. The following are our general data retention guidelines:
| Data Type | Retention Period | Justification |
|---|---|---|
| Active Account Data | Throughout the active account period | Service operations |
| Financial Transaction Records | 7 years after transaction | AML legal requirements |
| KYC Documents | 5 years after account closure | Regulatory compliance |
| Security Logs | 2 years | Security incident investigation |
| Support Communication Records | 3 years | Dispute resolution |
| Marketing Data | Until consent is withdrawn | Based on member consent |
When the retention period expires or when you submit an eligible deletion request, cuci2 will securely delete or anonymize your data using methods appropriate to the sensitivity of that data. Anonymized data may be retained for analytical purposes without a time limit.
In operating a global platform, your personal data may be transferred to and processed in countries other than Malaysia. This may occur when we use international cloud service providers or global game suppliers whose servers are located outside Malaysia.
Cuci2 ensures that all cross-border data transfers are carried out with adequate safeguards, including the use of approved Standard Contractual Clauses, comprehensive data processing agreements, and verification that recipient countries maintain a level of data protection equivalent to or higher than Malaysia. We will not transfer your data to countries that lack an adequate data protection framework without appropriate additional safeguards.
All international data transfers by cuci2 are protected by written agreements binding the data recipients to the same protection standards we uphold in Malaysia. You may request further information about the protection mechanisms used by contacting our privacy team.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how cuci2 handles your personal data, please do not hesitate to contact us. Our Data Protection Officer (DPO) is ready to assist you.
We are committed to responding to all privacy-related enquiries within 3 working days from the date of receipt. For formal data subject rights requests, we will provide a full response within 30 calendar days as required by law.
If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory authority in your country.
Policy Updates: cuci2 reserves the right to update this Privacy Policy from time to time to reflect changes in law, technology, or our business operations. Members will be notified of any material updates via their registered email or in-platform notification at least 14 days before the changes take effect.
Your privacy is protected, your data is secure, and your gaming experience is always our top priority. Register today and enjoy a wide range of slot games, sports betting, and live casino with complete peace of mind.